Refund and Returns Policy Pakistan

Effective Date: 1st March, 2025

Thank you for shopping at MediGreen.com.pk. We strive to provide high-quality nutraceutical and cosmetic products. However, if you are not completely satisfied with your purchase, our refunds and returns process is here to help.

Refund and Returns Policy Pakistan

Return & Exchange

We accept returns under the following conditions:

  • The item must be returned within 7 days from the date of purchase.
  • The item must be unused, unopened, and in the same condition as received.
  • The product must be in its original packaging.
  • A valid proof of purchase (receipt or order confirmation) is required.

To initiate a return, please contact our customer support at [Insert Email] or call us at [Insert Contact Number] with your order details.

How to Request a Return

To request a return, contact our support team with your order number and reason for return within 7 days of purchase.

Items Sent Back to Us

All items sent back to us must be unused, unopened, and include the original packaging along with proof of purchase.

Non-Returnable Items

Due to health and safety regulations, the following items cannot be returned:

  • Opened or used supplements, cosmetics, and personal care products.
  • Items that have been damaged due to misuse or improper handling.
  • Discounted or clearance items.

Sale Items and Certain Types of Items

Sale items and certain types of items, including opened supplements or cosmetics, are not eligible for return once received.

Gift Cards and Hazardous Materials

Gift cards and hazardous materials, such as pressurized or flammable products, cannot be returned or exchanged.

Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved:

  • Refunds will be processed within 7-10 business days.
  • The amount will be refunded to the original payment method.
  • Shipping charges are non-refundable. If you received free shipping, a standard shipping fee may be deducted from your refund.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same item, please contact us immediately.

Return the Item After Receiving Your Item

If you wish to return the item after receiving your item, please notify us within 7 days of delivery so we can assist you promptly.

Eligible for a Return If the Item is Defective

You are eligible for a return if the item is defective, damaged, or incorrect upon arrival.

How to Start a Return

To start a return, contact our support team and follow the instructions provided.

Receipt or Proof of Purchase

A valid receipt or proof of purchase is required for all returns and exchanges.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please notify us within 36 hours of delivery with photos of the item and packaging. We will arrange a replacement or refund accordingly.

Cancellation Policy

Orders can be canceled within 24 hours of placement. Once an order is processed, it cannot be canceled or modified.

Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
  • We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

For further assistance, please reach out to our support team at admin@medigreen.com.pk or (+92) 305 777 0886.

MediGreen.com.pk reserves the right to update this Return & Refund Policy at any time. Please review this page periodically for changes.